Booking & cancellation policy

Rescheduling

You can move your booking to another available session for free with at least 7 days' notice. Use the "Manage booking" link in your confirmation email, or contact us.

No refunds

Workshop bookings can't be refunded. If you can't make it, move to another date (free with at least 7 days' notice) or send someone in your place; just let us know their name.

If we need to cancel

If we ever have to cancel a session, we'll contact you to choose a new date or give you a full refund.

Bookings paid with a gift voucher

If we cancel a booking that was paid with a gift voucher, the amount goes back on the voucher.

Shop orders

[CONFIRM returns and exchanges for shop pieces, and that custom-made pieces can't be returned for change of mind]

Running late

[CONFIRM] Please arrive on time so your group can start together. Sessions can't be extended for late arrivals.

Nothing in this policy limits your rights under the Australian Consumer Law.

Booking terms

• Prices are in Australian dollars and include GST where applicable. [CONFIRM GST registration]
• Your seats are confirmed once payment is received. You'll get a confirmation email straight away.
• Sessions take 1 to 6 guests. Workshops involve hot tools and a soldering flame; please follow your instructor's safety guidance at all times.
• Guests must be 18 or over. Under 18s are welcome when they come with a parent.
• Please wear closed shoes and comfortable clothes.
• We don't offer Afterpay. Bookings are non-refundable but can be rescheduled for free with at least 7 days' notice.
• Photos or videos of guests are only shared with your permission.
• See our cancellation policy for rescheduling and refunds.

Gift vouchers

• Vouchers are valid for 3 years from the date of purchase.
• They can be used for any public workshop booked through this website, and any remaining balance stays on the voucher.
• Vouchers can't be exchanged for cash, except where required by law.
• Treat the voucher code like cash: anyone with the code can use it.
• [CONFIRM] Lost codes can be re-sent to the purchaser's email address.